We guarantee to provide you with heat at a fixed cost, you only pay for what you use.
We all want to know that we can rely on our heating and hot water system to keep us warm. At HWEnergy we take the worry out of switching to a new technology by guaranteeing you heat, at a fixed price and we take care of everything to make that happen.
- We provide the fuel
- We monitor consumption and use of heat per kWh
- We service your boiler on an agreed regular basis
- And should anything go wrong we guarantee to sort it out within an agreed timeframe at no additional cost *
- In fact should there be any major problems – then we pay you through a system of penalties.
How can we do it?
Because we are one of the largest biomass specialists in the UK and we focus exclusively on wood fuel heating and small scale CHP. That means we know a thing or two. In fact we have designed, installed and serviced nothing but biomass boilers since we were established back in 2003.
A local network of engineers and fuel depots
It wouldn’t be realistic to guarantee the service support we do unless we had engineers local to you – wherever you are. Our Service Team are based all over the country meaning we can be with you in a matter of hours. They are supported by our friendly crew in the office so no automated telephone systems – you’ll always speak to a real person, who will keep you informed at every step.
We work with local fuel supply partners which means you’ll always have fuel when you need it and it keeps distances of travel down
Who is already using our supply?
Our clients range from leisure centres and hotels to schools, hospitals and housing associations. They all want the peace of mind of biomass heat being simply another utility, with heat guaranteed when they need it.
“Hanover Housing have ambitious targets to reduce our carbon emissions and increase our sustainability. This project has been excellent for us as it has allowed us to deliver a 40% reduction in our heating costs as well as saving around 100 tonnes of CO2 per annum.
We purchase heat from HWEnergy which means we don’t have to worry about sourcing fuel or undertaking any maintenance or servicing. Because we only pay for the heat the boiler produces we have minimised our risk and performance guarantees are built into the contract We are very please with the service that HWEnergy provide and enjoy a real ‘partnership’ with them.”
Alan Baird, Hanover Housing Association